Vision, Mission & Corporate Values

 

VISION

To be the preferred service provider in developing standards

and training & consultancy in Quality, Technology and Best Practices

 

MISSION

To fulfill customers’ needs and enhance their business competitiveness through

Standards, Quality, Technology and Best Practices

 

CORPORATE VALUES

We shall strive to deliver the best to our internal and external customers

 CUSTOMER-FOCUS
  We focus on delivering excellence to our customers.

 INTEGRITY
  We practise the highest standards of integrity.

 TEAMWORK
  We achieve success through dedication, commitment and team work.

 

QUALITY POLICY

We are committed to delight our customers by providing quality and value added standardisation, training and consultancy services. We are also committed to continually improve the effectiveness and efficiency of our quality management system and comply with the requirements of regulatory, statutory and relevant national and international standards and best practices.

QUALITY OBJECTIVES
  • To achieve 90% and above compliance to Internal Service Standards (ISS)
  • To achieve 85% customer satisfaction
  • To resolve customer complaints within one (1) month
  • To resolve and close all non-conformities within the specified time frame
  • To increase the level of staff competence in the areas identified
   

 Standardisation and
Competency Assured